Volunteer Engagement Coordinator

The Volunteer Engagement Coordinator plays a key role in supporting La Soupe’s mission by ensuring smooth daily operations for our volunteer program. This role is responsible for managing volunteer communications, assisting with onboarding and training, and serving as a key point of contact for individual and corporate volunteers. The ideal candidate is organized, adaptable, and passionate about creating a meaningful and positive experience for all volunteers.

Reports to: Director of Volunteer Engagement

Payroll type: Hourly (non-exempt)

Days/hours work:  Available Monday-Friday (8:00-4:00 PM), with occasional nights and weekends

Desired timing of hire: Mid-April

Job Posting date: 2/13/2026

Locations: La Soupe, 915 E McMillian St, Cincinnati, OH 45206

About La Soupe: La Soupe is a 501(c)(3) nonprofit organization located in the Cincinnati neighborhood of Walnut Hills.  It is the largest chef-led initiative in Ohio that bridges the gap between food waste and insecurity. Our chef-based model utilizes a large volunteer network to rescue perishables from farms, grocers, and wholesalers. Our highly talented Transform Team of chefs and volunteers transforms this food into healthy soups and meals. While La Soupe chefs and volunteers are addressing the immediate needs of food waste and food insecurity, La Soupe dietitians, teachers, and advocates are dedicated to creating sustainable change through our programs that educate and empower communities to waste less and live healthier.

Job Responsibilities:

  • Onboarding & Lifecycle Management

    • Lead the end-to-end onboarding journey for new applicants, ensuring a seamless transition from "interested" to "active."

    • Informational Sessions: Facilitate virtual and in-person info sessions to educate prospective volunteers on the mission and impact.

    • Manage the collection and auditing of all required paperwork before volunteers begin service.

    • Serve as the primary brand ambassador, ensuring every new volunteer feels welcomed, informed, and connected to the mission.

  • Systems & Administrative Operations

    • Act as the super-user for Duplie & Food Rescue US, volunteer management systems, ensuring data integrity, tracking hours, and generating monthly impact reports.

    • Manage the general volunteer email inbox and phone lines, providing prompt, professional responses to inquiries.

    • Draft and distribute the volunteer newsletter, shift reminders, and appreciation announcements via email and SMS.

    • Collaborate with program leads to identify staffing gaps and proactively post/promote volunteer opportunities across community boards and social media.

  • Training & Professional Development

    • Maintain standardized training materials, role descriptions, and SOP guides for various volunteer roles.

    • Lead hands-on orientations for individuals and corporate groups, ensuring they understand safety protocols and workstation tasks.

    • Maintain up-to-date knowledge of sanitation and food safety requirements, ensuring all volunteer activities meet organizational standards.

  • Operational Support & Group Coordination

    • Serve as the primary "relief" coordinator for daily floor operations, stepping in to manage check-ins, shift coverage, and "day-of" problem-solving when lead operational staff are absent and at peak times.

    • Manage the specialized scheduling and communication for Duplie volunteers, ensuring logistics are synchronized with daily program needs.

    • Coordinate the "behind-the-scenes" logistics for corporate and special event groups, including scheduling, invoicing (if applicable), and mission-aligned programming.

  • Outreach & Community Engagement

    • Represent the organization at local volunteer fairs and service-oriented events.

    • Support the development and nurturing of relationships with community organizations, schools, and corporate groups to diversify the volunteer pipeline.

    • Support virtual information sessions for new volunteers.

Qualifications:

  • Strong organizational and communication skills

  • Ability to work independently and manage multiple priorities

  • Experience with volunteer coordination, event planning, or program logistics preferred

  • Comfort in a dynamic, fast-paced environment and passion for community impact

  • Willingness to work occasional evenings or weekends for special events

  • ServSafe certification or willingness to learn (company-sponsored)

  • Ability to learn and utilize new technologies and tools as needed

Skills and Education:

  • Associates degree or equivalent

  • 2-3 years of professional experience

  • Proficiency with Google Workspace

  • Experience with volunteer management systems is a plus

  • Culinary experience is a plus

  • Ideal characteristics:

    • Strong Interpersonal Skills

    • Organizational Skills

    • Leadership and Management Abilities

    • Passion for the Mission

    • Adaptability and Flexibility

    • Team Player

    • Professionalism and Reliability

    • Problem-Solving Skills

    • Experience and Knowledge


Compensation: Commensurate with experience or range ($19.50 - $23.00 per hour). 

Benefits:

  • 11+ Paid Holidays, Free Lunch, Free parking, phone stipend

  • Health Insurance with company match for employee and family: Medical, vision, and dental

  • 401(k) plan - no match, life insurance, and AD&D

  • 5 Paid Sick days accruing annually and 2 weeks of annual PTO accrued annually

  • Parental paid leave policy after 1 year of employment.

  • Opportunity to work with the best crew in the city while helping communities

To Apply: Please send a cover letter and resume to Amy Scarpello, Sr. Director of Rescue, Share, and Volunteer Engagement, amy@LaSoupe.org. Applications will be accepted through Sunday, March 15.

La Soupe is committed to work-life balance and will consider candidates interested in FT reduction (32 hours), hybrid, and other flexible arrangements that meet the needs of both the agency and the candidate.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Office role: Must be able to meet routine office physical demands including climbing stairs, carrying up to 20 pound objects and possessing the dexterity and vision to operate office computers and equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is frequently exposed to humid conditions, fumes, airborne particles, and outside weather conditions. The noise level in the work environment is usually moderate to loud.

Kitchen or Dock role: While performing the duties of this job the employee is regularly required to stand; walk; sort, and lift. The employee frequently is required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds. The employee should possess stamina for physical work. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate to loud.


Equal opportunity: La Soupe, Inc. values a diverse and inclusive work environment where every team member matters. All qualified applicants for this position will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.