Retail Team Supervisor
The Retail Team Supervisor is responsible for managing the day-to-day operation of La Soupe’s retail, reception, and front-of-house space. They set expectations and parameters for the Retail team in ensuring a consistent, welcoming, and well-organized customer experience while maintaining strong execution of retail systems, staffing, and inventory practices. They open the Retail counter daily and oversee administrative tasks, including scheduling, reporting, and inventory management.
Reports to: General Manager
Payroll type: Hourly (non-exempt)
Availability/Hours: Available M-F 8-4 pm, 30-32 hours per week. Saturday availability preferred.
Desired timing of hire: Immediate
Job Posting date: 4/28/26
Locations: La Soupe, 915 E McMillian St, Cincinnati, OH 45206
About La Soupe: La Soupe is Ohio’s largest chef-led nonprofit organization dedicated to bridging the gap between food waste and food insecurity. We rescue surplus food and transform it into healthy meals using a unique chef-based model for the Greater Cincinnati and Northern Kentucky community. By combining immediate relief with long-term nutritional education, we’re creating a more sustainable, food-secure future.
Our Retail operation is a fundraising, outreach, reception, and support team that leads with the food in communicating about La Soupe’s mission. We sell a small portion of the meals our chefs create from rescued ingredients to raise funds and communicate about both the state of surplus food and what our team is doing to address it. The Retail team is the first point of contact for anyone who walks in our doors or calls our phones.
Job Responsibilities:
Retail Team Admin and Oversight
Serve as shift lead: ensuring smooth daily operations, setting parameters and expectations for successful completion of tasks.
Set expectations for reception experience: direct visitors as necessary, answer phone calls in a helpful and informative manner, handle walk-ins seeking help with compassion and professionalism.
Set a consistent weekly staffing schedule, working with the General Manager to fill gaps in coverage.
Oversee part time Retail staff, setting and maintaining expectations for performance, attendance and behavior.
Generate monthly reports on sales, servings numbers, and shared food.
Handle customer questions, issues, and basic conflict resolution.
Daily Retail Operations
Open/close retail space according to established procedures.
Escalate complex or non-standard requests as needed.
Maintain a clean, organized, and welcoming retail environment.
Ensure accurate and efficient point-of-sale operation.
Check daily for scheduled special guests and make place settings as needed for lunch.
Maintain an accurate register and handle daily cash deposits.
Inventory and Product Management
Manage online menu and Point of Sale system.
Accurately label and merchandise food products.
Coordinate with the kitchen on retail product needs to maintain a varied and balanced food menu.
Manage inventory of on-sale and in-reserve products to assure consistent turnaround and sufficient product.
Work with the communications team to ensure food products are photographed and communicated to standard.
Sample soups and other food products as they are made, offering feedback for quality assurance and requesting exceptional items for retail inventory.
Miscellaneous Retail Oversight Tasks
Participate in and oversee lunch cleanup daily, packaging leftovers for sharing with community members.
Plan and execute special promotions around holiday and seasonal events.
Act as support team, assisting on administrative and operations tasks as time allows around Retail duties.
Skills and Experience:
1-3 years experience in management of retail, food service, or customer-facing operations.
Proficiency in POS and inventory management systems.
Experience in reception and/or sustainability-focused work preferred.
Strong organizational and communication skills.
Ability to lead a shift independently and make decisions confidently.
Comfortable working in a fast-paced, dynamic environment.
Interest in La Soupe’s mission and ability to communicate it to others.
Compensation: $20-21.50/hour
Benefits: (Fulltime)
12 Paid Holidays + Floating Holiday, Free Lunch, Free parking, phone stipend
Medical, dental & vision insurance: 50% employer-paid medical premium; dental and vision employee-paid
401(k) plan (no match), life insurance and AD&D
Paid sick days and PTO accrued based on hours worked
Parental paid leave policy after 1 year employment.
Opportunity to work with the best crew in the city while helping communities
To Apply: Please send a cover letter and resume to Cole Weirich, General Manager at cole@lasoupe.org. Applications will be accepted on a rolling basis until the position is filled.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires regular standing, walking, sorting, lifting, and physical movement, including climbing, balancing, stooping, kneeling, crouching, or crawling. Must regularly lift up to 50 pounds and have stamina for physical work. Vision requirements include close, distance, peripheral, and depth perception. The employee is frequently exposed to wet/humid conditions, mechanical parts, fumes, outdoor weather, and extreme temperatures. Noise levels are usually moderate to loud.
Equal Opportunity: La Soupe, Inc. values a diverse and inclusive work environment where every team member matters. All qualified applicants for this position will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.